State and Accreditor Public Complaint Processes

Georgetown University provides various mechanisms, including the Compliance Helpline, for raising concerns or problems relating to University programs, activities and operations, and encourages students, faculty and staff to use these mechanisms.  In addition to these internal mechanisms, the District of Columbia Education Licensure Commission and the University’s accreditor, the Middle States Commission on Higher Education also have complaint processes:

DC Education Licensure Commission (DC ELC) Complaint Process:

Students and members of the public may file complaints about Georgetown University and other postsecondary educational institutions that operate in the District of Columbia with the DC Education Licensure Commission (ELC).  The DC ELC provides an electronic form for making complaints on its website.

Middle States Commission on Higher Education (MSCHE) Complaint Process:

The Middle States Commission on Higher Education (MSCHE) will only consider complaints that “are clearly related to an accreditation action taken by the Commission, or that are related to the quality of an institution or its academic programs” and provides information about the scope of concerns it will address and the specific requirements for filing a complaint on its website (msche.org).  A person who is considering filing a complaint with MSCHE should read MSCHE’s complaint policy (“Complaints Involving Member and Candidate Institutions“) and its instructions on how to file a complaint (“How to file a Complaint with the Commission”), both of which are accessible from the MSCHE website.