Maryland Distance Education

The online programs at Georgetown University are registered with the Maryland Higher Education Commission. Georgetown provides the following information to Maryland residents enrolled in its online programs, in compliance with Maryland regulations.

Student Complaints and Grievances

All academic-related grievances by students (such as grade appeals) can be addressed through the Academic Affairs offices of respective schools.

The grievance processes are outlined in the respective school bulletins and handbooks for the online programs:

In addition, students enrolled in the University’s online programs can report compliance concerns to Georgetown’s Compliance Helpline.

Maryland students enrolled in the University's online programs may contact the Maryland Higher Education Commission and follow their student complaint process.

Institutions are subject to investigation of complaints by the Maryland Office of the Attorney General or the Maryland Higher Education Commission.

Complaints should be directed to:

Maryland Attorney General
Consumer Protection Division
200 St. Paul St.
Baltimore, MD 21202
410-528-8662 or 888-743-0823 (toll free)

Refund Policy

Georgetown University online programs will follow refund policies that conform with the minimum refund policy provided by the State of Maryland (provided below). If the program’s own refund policy is more beneficial for the Maryland students, the program will follow its refund policy.

Maryland Minimum Refund Policy

Proportion of Total Course, Program, or Term Completed as of Date of Withdrawal or Termination and Applicable Tuition Refund 

  • Less than 10% - 90% refund
  • 10% up to but not including 20% - 80% refund
  • 20% up to but not including 30% - 60% refund
  • 30% up to but not including 40% - 40% refund
  • 40% up to but not including 60% - 20% refund
  • More than 60% - No refund

Georgetown University Compliance Helpline

The Georgetown University Compliance Helpline is a safe, and anonymous if desired, way to report problems or raise questions or concerns.  To access the Helpline, click on Jack or call 888-239-9181